Homemart NG Privacy Policy

 

Effective Date: July 11, 2025

1. Who We Are Our website address is: https://homemart.ng. Homemart NG is an online e-commerce platform operating in Nigeria, dedicated to providing a wide range of high-quality building materials, home improvement products, and construction essentials. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

2. Information We Collect

We collect various types of information from and about you, including personal data, to provide and improve our services.

a. Information You Provide Directly to Us:

  • Account Registration Data: When you create an account, we collect your name, email address, password, and phone number.

  • Order & Transaction Data: When you make a purchase, we collect your billing address, shipping address, phone number, email address, products purchased, and payment information (details are securely processed by third-party payment gateways, we do not store sensitive payment card details on our servers).

  • Communications Data: When you contact us via email, phone, chat, or contact forms, we collect the content of your communications and our responses.

  • User-Generated Content: If you leave comments, product reviews, or submit other content on our site, we collect the data shown in the comments/review form, and your profile picture (if linked via Gravatar after approval).

  • Marketing Preferences: Information you provide when subscribing to our newsletters or promotional offers.

b. Information We Collect Automatically (Usage Data): When you access or use our website, we may automatically collect certain information about your device and Browse activity.

  • Device Information: IP address, browser type and version, operating system, device type, mobile network information.

  • Usage Details: Pages visited, time spent on pages, links clicked, referring URL, date and time of visit, and other diagnostic data.

  • Location Data: We may collect general location data (e.g., based on your IP address) for analytical purposes or to provide location-specific services.

c. Information from Third Parties: We may receive information about you from third-party services, such as payment processors (to confirm successful transactions) or marketing partners (to help us track the effectiveness of our campaigns).

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process and Fulfill Orders: To complete your purchases, manage payments, and arrange for delivery of products.

  • To Manage Your Account: To create and maintain your user account, verify your identity, and provide access to your order history.

  • To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

  • To Improve Our Website and Services: To analyze usage patterns, identify trends, improve functionality, personalize your experience, and develop new features and products.

  • For Marketing and Promotions: To send you newsletters, promotional offers, and information about products or services we think may be of interest to you (you can opt-out at any time).

  • For Security and Fraud Prevention: To protect our website, users, and business from fraudulent transactions, unauthorized access, and other illegal activities.

  • To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

4. How We Share Your Information

We may share your personal data with third parties in the following circumstances:

  • Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, shipping and logistics, website hosting, data analytics, email delivery, customer support). These service providers are obligated to protect your information and use it only for the purposes for which it was provided.

  • Payment Gateways: Your payment information (excluding sensitive card details which are not stored by us) is securely shared with our trusted payment processors (e.g., Paystack, Flutterwave) to complete transactions.

  • Shipping & Delivery Partners: Your shipping address and contact details are shared with our logistics partners to ensure timely delivery of your orders.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

  • Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, including analytics, marketing, and research.

5. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies (like pixels and web beacons) to enhance your Browse experience, analyze site usage, and support our marketing efforts.

  • What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

  • How We Use Cookies:

    • Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling you to add items to your cart, login to your account).

    • Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about traffic sources, page visits, and user behavior. This helps us improve website performance.

    • Functional Cookies: Used to remember your preferences (e.g., language, currency) and provide enhanced, more personal features.

    • Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

  • User-Generated Content Cookies:

    • If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  • Login Cookies:

    • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

  • Article Editing Cookies:

    • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • Registered Users: For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Order Data: Information related to orders is typically retained for a longer period due to legal, tax, and warranty obligations.

8. Your Rights Regarding Your Data (NDPR Compliance)

In accordance with the Nigeria Data Protection Regulation (NDPR) 2019, you have certain rights regarding your personal data:

  • Right to Information: The right to be informed about the collection and use of your personal data.

  • Right to Access: The right to request an exported file of the personal data we hold about you, including any data you have provided to us.

  • Right to Rectification: The right to request that we correct any inaccurate or incomplete personal data we hold about you.

  • Right to Erasure (Right to Be Forgotten): The right to request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • Right to Restrict Processing: The right to request the restriction or suppression of your personal data.

  • Right to Data Portability: The right to obtain and reuse your personal data for your own purposes across different services.

  • Right to Object: The right to object to the processing of your personal data in certain circumstances (e.g., for direct marketing).

  • Right to Lodge a Complaint: The right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

9. Data Security

We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include the use of Secure Sockets Layer (SSL) technology for data encryption during transmission, regular security assessments, and restricted access to personal data for authorized personnel only. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

10. Third-Party Websites

Our website may contain links to other websites that are not operated by us. This Privacy Policy applies only to our website. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • By email:  info@homemart.ng

  • By mail: 46 Palm Avenue, Lagos

  • By Phone:  +234909990999